Customer Help
Our helpful team is always here to assist.
Answering common questions about making a purchase
Orders and Shipping
The prices for all items listed include the standard Goods and Services Tax (GST).
Orders will be prepared and dispatched within 1-2 business days from the time of placement, provided the item is currently in stock. For items on back-order, you will find an estimated timeframe for that specific item when added to your cart.
Subsequently, the anticipated carrier delivery times are outlined below:
- Auspost Standard: 3-5 business days
- Auspost Express: 2-3 business days
- Flat Rate Shipping: 2-7 business days
- International Shipping: 2-4 weeks
Please note that all shipping times may experience delays due to the ongoing impact of the COVID-19 Pandemic.
Mistaken Orders & Order Swap
Returns and Exchanges
Once you’ve contacted us and received approval for your return, we’ll provide you with the specific address where you can send back the item. To ensure a smooth and expedited refund process, kindly include a note in the package with your name and order number. This information will assist us in promptly identifying your return and processing the refund once the item is received.
This streamline’s the return procedure and ensures that you receive your refund in a timely manner. Your satisfaction is our priority, and we aim to make the return process as seamless as possible for you. If you have any further questions or concerns, feel free to reach out to us at contact@allfor4x4.com.au, and we’ll be more than happy to assist you.