Warranty and Returns Policy

1. Authorization and Condition:

• All returns must be authorized before returning goods.
• Items for refund or exchange must be in the original condition with tags attached (unless faulty).
• Packaged goods must be returned in their original condition, or the return may not be accepted (unless faulty).
• Returned items not in acceptable condition will be sent back at the customer’s expense.

2. Timeframe and Restocking Fee:

• Returns must be made within 30 days from the shipment date.
• All returns will incur a 10% restocking fee.

3. Warranty Terms:

• Warranty determination occurs after inspection by our team.
• Items incorrectly installed may not be warranted as per our Terms and Conditions.
• All components are covered under warranty for manufacturer faults; wear and tear are not considered manufacturer faults.

Refunds & Returns – Store Credit:

• Warehouse processes orders within 24 hours.
• If a return is requested beyond 24 hours, eligibility for a refund is subject to returning the item at the customer’s expense.
• Upon receiving and inspecting the returned item, an email notification will be sent regarding the approval or rejection of store credit.
• Items cannot be returned based on a change of mind policy, due to potential sellability issues after multiple location transfers and box damage.
• If approved, store credit will be processed.
• Refund requests before item dispatch result in immediate store credit.

For additional information on our Refund Policy, please contact us at contact@allfor4x4.com.au.